Customer Complaint of the Year

It takes a brave, brave soul to come through a bad experience with a company and still be able to have a sense of humor.  This is a letter sent by a customer of Continental Airlines detailing his terrible experience on one of their flights.  He even drew illustrations to help him make his point!  Next time you’re on a flight, stuck behind a crying baby consider that it could be oh, so much worse:

You know you’re flying “no frills” when…

• They don’t sell tickets, they sell chances.
• All the insurance machines in the terminal are sold out.
• Before the flight, the passengers get together and elect a pilot.
• You cannot board the plane unless you have the exact change.
• Before you took off, the stewardess tells you to fasten your Velcro.
• The Captain asks all the passengers to chip in a little for gas.
• When they pull the steps away, the plane starts rocking.
• The Captain yells at the ground crew to get the cows off the runway.
• You ask the Captain how often their planes crash and he sez, “Just once.”
• No movie. Don’t need one. Your life keeps flashing before your eyes.
• You see a man with a gun, but he’s demanding to be let off the plane.
• All the planes have both a bathroom and a chapel.